Safe Space Dialogues
A Year of Progress
A Voice for Equal Pay
Sexual Orientation & Gender Identity
Listening & Learning
One of our goals is to be a LGBT healthcare provider of choice. Last year we began collecting Sexual Orientation and Gender Identity data from our adult patients to meet their unique healthcare needs.
“I think that the efforts to reach out to the LGBT communities you serve is a very important step in expanding the reach of your services.”
Giving a Voice to our Patients
Mountain Park launches Medical Interpreting Training programTo continue providing the best quality care to patients with limited English proficiency, Mountain Park launched its first Medical Interpreting Training program last July. The 60-hour program helped bilingual employees improve their medical interpreting skills and eliminate communication barriers between patients and providers.
“My classmates and I feel honored to be part of this successful program. As a bilingual medical interpreter we are the bridge of communication between our patients, providers and staff.” -Lisbell Bourunda, Gateway Clinic
- bilingual employees completed the Medical Interpreting Training program in 2017.0
Overof our medical providers speak a second language.0%
- of our patients require language accommodation for their care.0%
Diversity Site Councils
Moving Culture. Building Community.
One Voice. One Community. Many Ambassadors.Creating opportunities for deeper connection to the communities we serve is why our Community Ambassadors program was created. In 2017 we decided to begin focusing on moving from the transactional volunteer experiences to transformative volunteer experiences that have a deeper and lasting impact on our employees and our community. Eighty percent of non-clinical staff believe our Community Ambassadors program has led to a deeper understanding of the communities we serve.
Highlighting our Ambassadors
“Volunteering with the Community Ambassadors program brought me closer to my little family and made it a lot bigger and diverse as we got to meet and get really close to different people. This has also made a huge difference in my daughters’ lives. Volunteering has helped them gain confidence and they have fun doing it!” –Marivel Alvarez, Corporate Office
“As soon as I heard about the Ambassadors program I wanted to get involved. It’s been my favorite part about working at Mountain Park Health Center. I love participating in so many different groups and organizations all through the same program and really seeing the difference that my time makes.” –Sariah Flores, Maryvale Clinic
“What I like best about being a Community Ambassador is being able to help and give back to the community. My reward is putting smiles on families’ faces. It is the greatest feeling ever. As an ambassador, your beliefs and your actions show your ideas in the community.” –Laporsha Armstrong, Gateway Clinic
For the Culture
Patient Survey Responses
What We Heard
- 73% of our non-clinical staff speak two or more languages vs. 66% in 2015.
- 84% of providers in 2017 rated their understanding of social determinants of health “high” vs. 69% in 2016.
- 10% increase from 2015 to 2017 in non-clinical staff who feel very prepared to meet the needs of LGBT patients.
- 10% increase from 2015 to 2017 in excellent or good responses from community members when asked to rate Mountain Park’s ability to serve diverse and underserved segments of our community.
- “I enjoy working for Mountain Park knowing I can be myself without feeling disrespected for being who I am.”
- “I have been thoroughly impressed with our employees’ activities and outings. I believe that this may be my first place of employment where everyone appears to be engaged and included…”
- “It is important to be inclusive of those with more conservative political and cultural views; it is another important perspective and without it, our country would be unbalanced.”
- “I think it’s important to think about how we can increase Latino representation throughout the Mountain Park system including the leadership team and board of directors.”