When Visiting Our Clinics...
Although most of our patients are having their appointments with our providers through the phone, some will still be asked to come in for an on-site visit.
If your provider does ask you to come into our clinic please don't forget to wear a mask to protect yourself and those around you.
We Are Now Offering Televisits!
Your upcoming appointment with your provider may be over the phone. Call us at (602) 243-7277 to schedule a time to speak to your provider.
But before you do, here are a few things to keep in mind before your over-the-phone visit.
1. Make sure your ringer volume is on loud so you don’t miss our call. Please note that it may come from a blocked number.
2. Have your questions ready and be sure to have a pen to write down any follow up steps that need to be taken.
3. Have your medications and dosages ready.
4. Try to find a quiet and private place to have this conversation.
A Message From Our CEO, Dr. John Swagert
March 21, 2020
Dear Patients and Partners,
There is no doubt our world is very different than it was just a few weeks ago. As the Coronavirus (COVID-19) pandemic has evolved, our team of dedicated healthcare professionals has been doing everything it can to best serve our patients.
Here is what I’d like you to know:
1) There aren’t enough tests for everyone who wants them. Just like other healthcare providers, we do not have nearly the amount of tests we’d like to have and are doing everything we can to get more. But even when we do test, the results are taking at least five days to come back. This means we have to assume patients with symptoms likely have the virus. In most cases the test results do not change the treatment recommendations, so we have learned to function without the test. The treatment usually involves staying home and avoiding contact with others to avoid spreading the virus and watching for severe symptoms, such as shortness of breath, that require medical evaluation. A clinic visit for mild symptoms is not recommended or needed, especially since a COVID-19 test is not likely to be performed at the visit. However, you do have the option of scheduling an appointment with us and depending on your symptoms, you will meet with a provider in person or over the phone through a televist.
2) The shortage of testing means we don’t truly know how much Coronavirus is in our community. The safest thing for you to do is to assume everyone has it and protect yourself and your family accordingly. That means following the guidelines we’ve been hearing over and over: wash your hands thoroughly, don’t touch your face, don’t share personal items and practice social (personal) distancing. Although extremely difficult, avoiding unnecessary contact with others, and isolating yourself when you aren’t feeling well are the absolute best things you can do right now.
3) Normal healthcare needs have not gone away because of Coronavirus. In an effort to make appointments more convenient and avoiding unnecessary contact with others who might have the virus, we are now offering televisits for routine matters that can effectively be handled over the phone. For those coming into our clinic, please be ready to be quickly screened to help us keep patients who do not have COVID-19 symptoms separated from those who do. We have also decided to move our resources to where they are most needed, so, for the time being, we have suspended services at our school-based Atkinson and Christown YMCA clinics and have adjusted our hours to Monday thru Friday 8 a.m. to 5 p.m. Before coming in it is important you call (602) 243-7277 to schedule your appointment, tell us the reason for the visit, and find out if a visit with your provider by phone is an option for you.
In addition to health-related concerns, this has caused a lot of new worries to many of the families we serve. To assist with some of those, we’ve created a webpage full of resources that will be updated frequently. You can find it here.
Finally, we aren’t sure what the immediate future holds, but as we have for the past 40 years, Mountain Park will do everything we can to be here for those who need us most.
Dr. John Swagert, CEO
Mountain Park Health Center
If You Are Sick
Stay home, except to visit the doctor and keep in communication with your Care Team.
Separate yourself from other people, even those living in your home. This includes your pets.
Before visiting your doctor, call ahead. This will protect the people around you.
Don’t share personal items such as cups, utensils, and bedding. Wash everything thoroughly after each use.
Proper Ways to Wash Your Hands!
Tips For Transmission Prevention
Wash your hands often and well. If you can’t wash them, use a hand sanitizer.
Cover your cough or sneeze with your elbow or a tissue, then throw the tissue in the trash. DO NOT cover your cough with your hand.
Avoid touching your eyes, nose and mouth.
Avoid close contact with people who are sick.
Stay home when you are sick.